FAQ

The project may not be ready to collect shipping addresses yet.

To protect your data and make sure the creator has your most current address when fulfillment begins, PledgeManager may wait to collect addresses until the project is closer to shipping.

For now, simply confirm the products in your order. When the creator is ready to collect shipping addresses and shipping fees, you will receive an email with instructions.

You can update your shipping address until the project is locked for fulfillment.

Log in to PledgeManager, open the project, and follow the prompts to unlock your order or update your shipping address. Once the project is locked, address changes may no longer be available.

Many crowdfunding projects collect survey information before rewards have been manufactured or shipped. PledgeManager helps the creator collect the information needed to produce and fulfill rewards correctly.

For production timelines, shipping dates, and fulfillment updates, please check the project’s Kickstarter, Indiegogo, or creator update page.

If your country is not available during checkout, the creator may not currently be able to ship to your location.

Please contact the creator to ask whether shipping can be enabled or whether another option is available.

Reward limits are set by each project creator. If additional copies are available, they will appear as add-ons or available items during checkout.

If you do not see the option to add more copies, they may not be available for this project.

If the creator has enabled reward changes, you can change your reward tier in PledgeManager before the project is locked for fulfillment.

If you do not see the option to change your reward tier, the creator may have disabled tier changes or the project may already be locked. Please click "more help" below to contact the creator.

If the project allows add-ons or upgrades, you will see those options in PledgeManager during checkout.

Availability may be limited and some items may sell out. Once the project is locked for fulfillment, add-ons and upgrades may no longer be available.

If the project has not yet been locked for fulfillment, you may be able to add items to your order.

Log in to PledgeManager, open the project, unlock your order if needed, add available items to your cart, and complete checkout for the new items.

If you have not yet confirmed your order, click the cart icon in the upper-right corner and select the X next to any item you want to remove.

Items with a lock icon are part of your selected reward and cannot be removed from your cart.

If your payment fails, please confirm that your card details, billing address, and available funds are correct. You may need to contact your bank or credit card company to determine why your payment was rejected.

You can also try a different card, a different browser, or a private/incognito window. If the issue continues, please contact the creator for help.

Refunds for unused credit are handled according to the creator’s refund policy. Please contact the project creator directly for refund requests.

Product and reward questions are handled by the project creator. Click More help below to send your question to the creator’s support team.

The most common reasons for a missing invite are spam filtering or checking the wrong email account.

Please make sure you are checking the email address associated with your Kickstarter, Indiegogo, or other funding platform account. Then check your spam, junk, and promotions folders. You can also search your inbox for PledgeManager.

To request a new invite, visit the account recovery page and enter the email address used for the campaign.

Invite links may contain a one-time use code. If your original link no longer works, visit the account recovery page and select Send me a new invite.

Enter the email address associated with your Kickstarter, Indiegogo, or other funding platform account, and we’ll send you a new invite link.

No problem. Visit the account recovery page and enter the email address associated with your Kickstarter, Indiegogo, or other funding platform account. We’ll send you a password reset link.

Please note that this must be the email address you used for the funding platform (Kickstarter/Indiegogo/etc)

If you have access to your PledgeManager account using your previous email, you can change your email address right from within your profile. This will change the email address for every project on PledgeManager all in one place.

If you no longer have access to that email address or believe your pledge is connected to the wrong email, please contact the creator with your original campaign details like the pledge amount, name, and your backer number. They can help verify your pledge and adjust your order to send you an invite to the correct email address.

PledgeManager uses the email address associated with your original Kickstarter, Indiegogo, or other funding platform account.

Please confirm that you are logging in with the same email address you used for the campaign. If you used a different email address, the project may appear under that account instead.

Log in to PledgeManager and open the project from your dashboard. You’ll be able to review your order details and shipping address there.

If the project is still unlocked, you may also be able to make changes.